Hideaway Motorhome Stopover

Booked to stay here last week but on arrival found it to be unsuitable for dogs & not a very nice place to stay for more than a car park. We had already paid in advance but did not want to stay as there are much better & cheaper places to stay on the island. I rang the owner who didn’t answer so I’ve emailed several times asking for a refund but they have not answered. They have kept £168 of my money & we didn’t stay. We will be taking this further but not what I would expect from any decent person.