Hotel de Normandie

My partner & l arrived on Monday 20th of July, leaving on Friday 24th.
Absolutely fantastic service from all staff from reception to house keepers & the restaurant 😀
We could not of been made more welcome 😀 the breakfast was amazing everything you could ask for, from yogurts, variety of different seeds, fruits & a selection of pastry’s, pancakes, and the best cooked breakfast.😀
The food is truly fantastic 😀
This hotel also has a poole, Jacuzzi and sauna.
We absolutely loved our stay and would like to thank everyone for making us feel so welcome.
We highly rate this hotel.
And the beach is across the road, what more could you ask for.
And would 100% stay again 😀

Let me begin by saying Hotel de Normandie has great service and great location. Staff and reception are friendly and accommodating, EXCEPT for one! FARIA - The restaurant BREAKFAST Manager! He made our experience and stay horrible! First day, we got there, we were early, barely anyone in the restaurant and he assigned us to a 2 seater table in some cramp corner. we told him we are expecting 1 or 2 guest to join us and he assigned us to a 4seater table at the entrance far away from the food, when we expressed our desire to sit near the food, he got annoyed and refused and told us to sit where he assigned us! I stood my ground and said no, there was barely anyone in there and there are plenty of tables. He relented but clearly showed us he was annoyed, he wanted us to pay for the extra guests first before he would sit us on the said table, we said we will, when they arrive because we don’t know if both of them are going to make it or just one. He went on his irrelevant annoyances about catering to this uncertainty saying the restaurant is busy, etc! HE WAS RUDE!!! You thought that was the end of it? No! The next day, same thing happened, he was passive aggressive to us, didn’t even say good morning, just asking us straight on “how many of you this time?” Because he can’t deal with the same thing that happened the day before. He just waved his hand and rudely said “sit wherever you want”! Same thing, he wanted us to pay for the extra guest even when they weren’t there yet, good thing we didn’t because they ended up not coming for breakfast because of the experience we had with him the day before. When my husband spoke to him to not treat people that way, he arrogantly said “I don’t need this job, i’m retired, I’m just doing this to help the boss” my husband told him “well don’t, you’re not helping, you are hurting the business!” We have traveled and stayed in a lot of hotels in various different countries & cities, whether be it grand or budget ones, we have never been treated this way, until now with this breakfast manager who has supposedly had 48 years in this hospitality service! Apparently, HE DIDN’T LEARN ANYTHING ABOUT HOSPITALITY! At least, not to people with a differently coloured skin than him! Yes, i went there! I asked him if he has a problem with us, why he’s treating us differently? Is it the colour of our skin? And he acted shocked and patronisingly said “oh no I love Filipinos, most of my staff are Filipinos, if i could choose I want no one else but Filipinos!” and i clapped back and said “Exactly that, you forgot we are paying customers & hotel guests, we are not your staff!”

I would have given the hotel de Normandie 5 stars for their indoor swimming pool alone! 🤩 Which was a welcome retreat after a hot day of sightseeing. The pool and surrounding area were clean, with fresh towels provided for swimmers. The water was a perfect temperature. There is a large jacuzzi next to the pool and a sauna room next door. The hotel staff were excellent, especially the ladies in Reception, 😁 who were very welcoming and helpful. The staff during the breakfast service were also fantastic. The breakfast is buffet style with an enormous selection of hot and cold food, absolutely recommend the breakfast. The hotel room and bed were clean and comfortable. We were on the 2nd floor with a side seaview. The hotel is in an excellent location on the seafront about a 25 minute walk from the centre of St Helier, but there are regular buses that stop right outside the hotel or Taxis. There are many great restaurants close by, we tried the White Horse pub across the road which was lovely. The only disappointment and the reason I didn't give the hotel 5 stars was the shower in our room. Unfortunately it trickled out ar a snail's pace and as the weather was so hot during our stay we wanted to use the shower several times. Sadly that was disappointing! I hope that this is something that can be easily fixed, because it was a really enjoyable stay.

We had five days here. Our room was very spacious and comfortable. The food was outstanding. The choice 👌. There was two for one on beers, cider and wine between 5pm and 7pm. Beach was just across the road. Ten minute walk into the town centre of St.Helier.

Hotel was nicely decorated inside and staff were friendly and attentive. Rooms were clean and well maintained, however a layout change would have provided a bigger shower as it was very tight.

carpark always had space for us which was why we booked this hotel.

Breakfast had a good selection but the dining area and bar were exceptionally hot all the time. Lack of ventilation or aircon meant we could not stay there long.

Pool is a bit of a let down. Very little natural light , cramped corridor to sauna and changing. We planned on spending a rainy afternoon there but it wasn’t an enjoyable space to do so so left quite quickly.

Overall a well situated hotel for beach access and pub over the road. Would stay again but not in height of summer due to lack of aircon

Impeccably clean, comfortable, quiet rooms. Efficient, welcoming, helpful staff. Zarah & Jeric are very quick to respond and organised to make a stay in Jersey very pleasant. Excellent buffet breakfast. Peaceful, scenic location facing the sea.

Spent 5 nights at this hotel. Some areas of the hotel needs updating. However we could not fault our overall experience. The staff were very friendly and efficient. The food was excellent. Would definitely visit again.

The hotel is based right on the beach and has beautiful views.
Although their website states that they are pet-friendly, pets are not allowed in the bar, hallway ( they do have a seating area ), or outside terrace, which is far away from the kitchen and eating area.
There was no welcome on our / other groups' arrival.
Would not recommend.
There are far better places pet and human friendly just a few meters away.

A one night stay in October '25.
Very warm welcome, great room on 3rd floor with an awesome sea view. Lift only goes to 2nd floor though!
Ate in the restaurant Saturday night, food and service excellent with the saxophonist a nice touch.
Breakfast was very good too.
Great location, opposite a pub that does good beer.

We came over to Jersey where my Mum was born to carry out one of her last wishes that she entrusted us to do and put a white rose on her Brother's, Sister's and her Mum and Dad's Graves. The Hotel Staff were very friendly and helpful and understanding why we were in Jersey. The Hotel was very clean and the room we had was excellent with view of the beach out of the window. The breakfast was enough to keep us fed until evening meal. The bar in the Hotel served a variety of drinks and also did Happy Hour. Ideal location and about 10 minutes away from Town Centre. The mattress and pillows were really comfortable and we slept well every night. Highly recommend staying here and we are going again next year