Premier Inn Jersey St Helier (Charing Cross) hotel

We only stayed one night waiting for the ferry but we'd definitely stay again. The location is excellent, central, with a supermarket next door and near to the buses and ferries. Staff were lovely. We had a family room and our 2 year old fell asleep on his own bed instantly. The black out curtains are 100% blackout, and there's was no noise whatsoever. The beds were super comfy and the rooms had all we needed. If I could gripe, I'd like more TV options, as it's just a small selection of live TV options and our firestick wouldn't work. Also the breakfast was fab and there was lots to take away for snacks and lunches to make the most of it, plus our son's was free.

I have stayed at this hotel each time i have visited jersey the last couple of times was just great. Its a good location in the town and close to the hys station as well. During this stay I was rather dissapointed with my stay. The room was lovely I only had one meal the night before checkout. I was dissapointed in the fact that when I got to the hotel to check in I was waiting around for a good half hour even though a member of staff saw me and asked if I needed help and I did say I was checking in. The staff then carried on going about doing their thing and finally came over to me to check me in. The same with when I went down to the restaurant for dinner I was waiting around for at least 45 minutes before someone came over to seat me. I have got a booking for 16th till 19th August but am in 2 minds whether to stay there again

We booked for 2 days + breakfast , great spot 3mins from liberty bus stn, we got the airpirt shuttle for £2.75 each, very easy process,
The room 402 was great , clean and modern,best thing was i think it has triple glazing so no outside noise at all, seagulls,traffic, etc all very quiet.
Great purpose built hotel, brekky was lovely too. Would certainly book again

Perfect location for a quick visit to the island. The bus station is close to get anywhere you want.
Rooms were good as normal for Premier Inn.
We bought some wine for our room and the staff gave us some glasses and left a corkscrew in the room for us.
Breakfast is a self service buffet so fill up for the day.

stayed here for a week in april and it was a lovely stay.

our room was clean and had no issues. the staff were very accommodating and helpful. you can also leave your luggage at the hotel before you check in, and once you’ve checked out to shop around so you don’t have to bring it with you, and the staff keep it safe.

the breakfast was brilliant - it’s a “help your self” service with tons of food on offer and it was tasty. same with the dinner, the menu has a lot to offer with a broad range of choices and it was great.

it’s also in a convenient location, with the bus terminus being about a 5 minute walk away, and about 10-15 minutes to the harbor (if you’re traveling by ferry). it’s also in the middle of st helier with shops everywhere, as well as a co op underneath which is convenient for snacks.

would really recommend this hotel.

just as a bonus - if you have brought your car with you there is no on site parking, the nearest site is sand street car park which you do have to pay for, but it’s only about a minute away.

really great location, with an excellent service manager who is really attentive and staff who are really helpful. Nothing seems to be an issue. great size rooms. Dinner and breakfast were good, and there was a great choice.
Will be back again .

We arrived late on a bank holiday Sunday and to our horror, the room was in a bad way. Aside from it being quite a dysmal room, there was a blood stain on the bedding, several pubic hairs on the shower wall and the general state of the bathroom was poor, with bits of wood flaking off and in serious need of repair. Since there was no phone in the room we had to go to reception for help. We were subsequently told that the Premier Inn had a policy regarding the size of bedding stains. How disgusting! Returning to our room we took a photo to demonstrate how gross the stain was, but the lady at reception expressed no interest to see it. Instead, she advised there were no other ‘flex’ rooms available but that they could give us fresh bedding. Unfortunately they initially delivered the wrong linen to the room (prompting us to go downstairs again) and after eventually getting the proper bedding, we had to change the bed ourselves (which was understandably the last thing we really wanted to do after a day of travelling).

We didn’t sleep very well given the lack of cleanliness of the room, so we asked if we could change rooms the next day. We were told there were no other ‘flex’ rooms available that day either, but that there were 3 available (for the remainder of our stay) in the other nearby Premier Inn. We asked if we could be moved there and after the manager (of the other hotel) was contacted we were told that ‘that wasn’t an option’ although we were never given a reason why. Staff advised they would ‘clean our room’ to resolve things, although there was seemingly no sense of priority which meant we were limited in our ability to access our room. (When they did begin cleaning it was the lovely chap from reception who was cleaning it, rather than a professional cleaner, which may explain why it was not appropriately cleaned to begin with - it seemingly wasn’t something within his job description).

Dissatisfied, we asked if we could check-out early and get a refund on the room so we could go elsewhere. We were told they couldn’t deal with refunds there, but we were provided with a number to contact. On calling the number, we were told that, rather ridiculously, we could not get a refund until we had formally checked out and after 5 or so working days of lodging a complaint, we would find out the outcome of our refund request. The issue with that was that we would then be without anywhere to stay, or left plunging further funds into another hotel stay. We (reluctantly) chose the latter after being told by staff that ‘they had never seen anyone be refused a refund’ when issues like that had arisen.

We were told we could ‘stay checked in’ if we wished to, as we could seek to get a refund regardless of when we checked out. However, in the interests of taking reasonable steps to allow the hotel to re-use its rooms (and reduce any loss) we asked that we were marked as ‘checked out’ on the system.

Unfortunately, notwithstanding all the drama and the caution we had exercised, Premier Inn offered us a generic rejection email to our refund request. According to them we had no consumer rights given that we had booked a ‘flex, non-refundable’ room. They completely failed to consider the details (and pictures) that we had carefully outlined to them in previous emails. It felt like the ‘rejection’ was something they could have advised us when we called initially (prior to us checking out) and otherwise, that it was a default copy and paste email that they sent to everyone.

We persisted with our complaint, reiterating the state of the room, the reliance we had placed on staff comments and the illogical (and stressful) process we were privy to in trying to get a refund. Eventually (some months later) we were granted a refund, but only after we had spent tens of hours trying to resolve things. All in all, it probably wasn’t worth the time we spent trying to get to the bottom of it, but understandably, we never expected such an established brand to have such absurd policies and poor customer service in place.

The room was what you expect clean and tidy. The bed was 2 singles together which was uncomfortable and a bit disappointing.

Breakfast was excellent and buffet style hot food so perfect for me as I could get done at my own pace.

Restaurant in the evening is the biggest issue, I stayed for nights I was locked into a meal deal so had to keep going back

3/4 nights the order was wrong
2/4 nights food quality was poor
2/4 service was really slow

Use the hotel as the location is good room was great bed not so !

Biggest TIP would be DONT use the restaurant!

I had a great time staying here. Hotel is modern, rooms are tidy, staff is friendly. Breakfast is great, wide variety and full English everyday (with vegetarian options available). You can also order porridge etc on demand. Good coffee. Certain rooms have tea, cups etc available otherwise you can always come and pickup from reception. No phone service to reception so you have to come down to ask.rooms clenaed when you want them to, not necessarily daily. Check in from 3 so id you come early, you can leave your luggage securely at reception and roam around or sit near reception on comfortable chairs. Bathroom available near food area. Coop is just next door. You are right on high street and near several restaurants .beds are comfortable and i was able to sleep well

One of the best premier inn stays i've had!
I came over for a weekend stay and the hotel was nothing short of fantastic. The staff are so friendly in particular Carlos, Viella and another girl in the restaurant who I didn't get the name of. Nothing was too much trouble. The breakfast had a great selection and the location was so convenient. The room was very clean and quite big. Would definitely stay again.