The Best Western Royal Hotel

David Pl, St Helier, Jersey JE2 4TD

Rating: 4.3 ★ (507 ratings)

Details

Nestled in the heart of St. Helier, Jersey, The Best Western Royal Hotel exudes a welcoming and traditional charm, having operated as a hotel since the 1840s. This classic establishment is centrally located, just a short five to ten-minute walk from the town's bustling central shopping area and less than a mile from the beach and harbour, making it an ideal base for exploring the island's capital. Its prime position also places guests within easy reach of popular attractions like the Jersey Museum & Art Gallery and Elizabeth Castle.

The hotel offers 89 individually styled, en-suite rooms, each equipped with modern comforts such as free WiFi, a television, telephone, hairdryer, and tea and coffee making facilities. For added luxury, executive rooms provide a safe, bathrobes, and slippers, while balcony or patio rooms and suites with separate lounges are also available. Guests can savour traditional British cuisine with a Jersey twist at the on-site "TWENTY SEVEN David Place" restaurant, which proudly uses fresh local produce for its breakfast and dinner menus. For a more relaxed setting, "Bar 27" offers a British pub atmosphere alongside a menu of bar meals. Additionally, guests have the exclusive benefit of using the leisure facilities at the nearby Monterey Hotel.

The Best Western Royal Hotel caters to a diverse range of travellers, proving equally suitable for both leisure and business stays throughout the year. Business travellers will appreciate the hotel's extensive conference facilities, boasting one of the largest conference venues in Jersey. Families are also warmly welcomed, with family rooms available and Jersey itself offering an abundance of immaculate beaches and attractions just a short drive away. The hotel's consistently praised friendly and helpful staff contribute significantly to a memorable and comfortable stay for all guests.

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Location

Opening Hours

Monday: Open 24 hours | Tuesday: Open 24 hours | Wednesday: Open 24 hours | Thursday: Open 24 hours | Friday: Open 24 hours | Saturday: Open 24 hours | Sunday: Open 24 hours

Contact

+44 1534 726521 | https://www.royalhoteljersey.com/

Comments

Kevin Fung
17 Aug 2026
1.0 ★
This hotel comes with its free private sauna, aka your own room. While the outside ambience is a nice 20C, the room stayed steady at 30C. Windows? Can't open past 10cm due to safety. Fans? About as powerful as a bicycle tyre hand pump. We needed 3 fans the 2nd night. Room change? While the staff seemed helpful in doing what they could, other rooms had the same problem.
There is something fundamentally wrong with the ventilation of the hotel. I've been in places with no A/C but stayed cool and comfortable.
Few other things about the room/s: It looked like the inside was renovated, but it must've been done on a bargain budget. The showerhead holder doesn't hold the showerhead, taps in awkward positions, power points in places for wiring's convenience rather than yours, pillows less supportive than my Asian parents, floor creaks from people existing upstairs.
At check out, all they could do was offer us a drink, even tried to downplay the situation despite us repeatedly saying how unbearable it was.
Jersey is lovely, don't let this place ruin your holiday, or comfort, or sanity.
Gary Lees
21 Jul 2026
5.0 ★
My wife & I stayed here for 7 nights on our recent holiday to Jersey. The Hotel itself is great old building with loads of character. The rooms were spotless and clean, comfy beds and with a great view from our window. There was no air-conditioning but the fan in our room did job. The food was excellent all round especially breakfast which I just couldn't fault. I myself am gluten free but had absolutely no trouble eating as the menus were filled with Gluten Free Options. Even the bar had GF Stella Artois in bottles, happy days. The staff were just great and couldn't do enough for you. I'd highly recommend staying here as its a great base for discovering the Island Of Jersey 👍.
Marcus Schiller
2 Jul 2026
5.0 ★
The Best Western is the best hotel on Jersey for me. I come here every year. Great breakfast, very good bar (good ciderfrom the tap), nice rooms, all in old english style. The absolut plus is the staff. Always frindly and helpfull. They make your stay in The Beat Western hotel awesome. Shout out to: Caroline, Kacey, Sharamae and Stanley. You are the best
Lina Tempesta
16 Jun 2026
5.0 ★
This hotel was excellent! Super friendly professional staff that treated guests with 5 stars. They are helpful, friendly & always would respond & support. Excellent generous breakfast ( brilliant value for money) with super responsive staff, very well organised, calm atmosphere, which was soo relaxing every morning. Enjoyed the bar food and drinks too. Rooms very clean and beds comfy. Room led onto a terrace area with sunbeds. Highly recommend this hotel.
Robin Smith
9 Apr 2026
5.0 ★
The staff were extremely friendly and helpful. The room was clean, comfortable and spacious. I would not hesitate in staying there again.
Paulina Grzelka
24 Mar 2026
5.0 ★
Amazing property, lovely staff and beautiful rooms.
We got a room upgrade & 2 welcome drinks at the bar. Check-in and checkout process very quick. It was an amazing experience visiting The Best Western Royal Hotel in Jersey
Ian Milton
24 Mar 2026
4.0 ★
Rated 3 stars but I would say food and service was nearer 4 star. Our room was spacious with a sitting room. Finally the staff were excellent. All of them friendly and welcoming.
Carl Fletcher
24 Mar 2026
3.0 ★
It's a nice old building. However, it's layout is bonkers. And we experienced massive noise issue. We were moved to a much better room. And they do listen to you. So if there is a problem. Say something.
We didn't like the breakfast. It's just run of the mill, basically just catering food for the masses.
liz lambourn
24 Mar 2026
5.0 ★
Wonderful staff always smiling without
exception. So helpful and any minor issues were addressed immediately. We were given a room upgrade and really enjoyed this experience. Unfortunately the shower was almost unusable due to the extremely poor water pressure. However there was a bath, and we were offered another room to use the shower. The excellent service, and happy staff made for a great stay at the Royal Hotel Jersey. I'm sorry I don't recall all the names but special thanks go to Charity, Jay, the hotel manager, and Maritza the reservations manager.
Nick
24 Mar 2026
5.0 ★
Great location in Saint Helier.
Lovely clean spacious hotel.
Tasty breakfast.
But it was the fantastic staff in the bar and all the hotel, that made our stay so special.
Definitely recommend and will be back one day.
Thank you Best Western Royal Hotel.

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