SACO Jersey - Merlin House
Merlin House, Pier Rd, St Helier, Jersey JE2 3WR
Rating: 4.8 ★ (50 ratings)
Details
Nestled in the heart of Saint Helier, SACO Jersey - Merlin House offers a warm and inviting atmosphere, providing a superb base for exploring the vibrant island of Jersey. This 4-star aparthotel boasts an exceptional, central location, placing guests mere moments from the delightful waterfront, bustling town centre, and charming harbour. With shops, restaurants, and local attractions like the Historic Georgian 16 New Street House Museum and Liberation Square just a short stroll away, you'll be at the epicentre of island life. The main bus station is also conveniently located within a five-minute walk, ensuring easy access to further exploration of the island.
The accommodation at SACO Jersey - Merlin House comprises an exclusive collection of spacious studio, one, and two-bedroom apartments, all designed with comfort and convenience in mind. Each apartment is a true home-from-home, featuring a fully equipped kitchen with a dishwasher, oven/hob, full-sized refrigerator/freezer, and microwave, perfect for self-catering. Guests can also enjoy amenities such as free Wi-Fi, a flat-screen TV, laundry facilities including a washer/dryer, ironing facilities, and complimentary toiletries. Many apartments offer open-plan living and dining areas, with some even providing picturesque sea views or rooftop outlooks, and select two-bedroom options include two bathrooms.
SACO Jersey - Merlin House caters to a diverse range of travelers, making it an ideal choice for families, couples, solo adventurers, and business guests alike. Its spacious apartments and comprehensive self-catering facilities are particularly well-suited for longer stays and those seeking a flexible holiday experience. Families will appreciate the hotel's child policy, which allows children aged 3 to 12 to stay free of charge. For corporate visitors, the aparthotel's proximity to St Helier's business district, including major institutions such as Ogier, Standard Bank, KPMG, PWC, and Jersey Telecom, makes it a convenient and practical base.
Location
Contact
+44 1534 880073 | https://www.sacoapartments.com/serviced-apartments/uk/jersey/saco-jersey-merlin-house?utm_source=google-my-business&utm_medium=organic&utm_campaign=saco-jersey-merlin-house
Comments
My husband, Steve, and I (Wendy Rapley) spent 4 nights at Saco Merlin House, St Helier, arriving on 21st November and leaving on 25th November 2025. From start to finish, our stay was incredible - Martina on the front desk/host was very warm, friendly and helpful. This started before we left England, answering a raft of questions and continued when we arrived. On learning that I was an avid cook and wished to obtain a slightly bigger frying pan for our stay (as I planned to make the most of St Helier's Beresford Street covered market and the fish market), she produced a whole raft of kitchen equipment and asked me to select what I might need! Most of the items were brand new. We spent much time swapping notes with her on food, recipes and restaurants during our stay. Martina was an absolute delight, and a real credit to Saco Merlin House. Another credit and warm thanks go to Amanda, Merlin House's manager: again, she was warm, engaging, helpful and is a cracking host. Our 1-bedroom apartment was spotless, very well-equipped and comfortable. The location is ideal for the centre of St Helier, its restaurants, bars, shops, and transport links to ferry or bus to airport. Thank you Martina & Amanda. We will be back and have already recommended you to others. Wendy
The hotel was wonderful
I enjoyed the going out in Jersey
And thank you for a wonderful experience
And thank you for a wonderful time
And thank you for to Martina and Amanda for a wonderful welcome
And I will like to go there again soon
And that was the best holiday in Jersey
The room itself was fine. It was tidy, comfortable, and the kitchen was well equipped. However, after returning around 9pm on our first evening, we discovered there was no hot water. Despite pressing the boost button on the cylinder, the hot water quickly ran out, meaning three out of four of us were unable to shower properly. Repeated attempts to contact support that evening were unsuccessful, which was extremely frustrating, especially as we were travelling with a one-year-old child.
The following morning, we finally met a member of staff. They were genuinely very friendly and helpful, which we appreciated. However, by that point the experience had already been disappointing. We were told that hot water is only available between 4am and 10am, and 4pm and 10pm.
We made sure to return earlier that evening. However, once again there was no hot water. This time, after eventually reaching a staff member, we were given access to a neighbouring room so we could shower, which helped us get through the night.
Overall, the property itself is nice and suitable for families, and the staff we met were kind and approachable. However, the lack of clear instructions, particularly regarding self check-in and the hot water system, had a significant negative impact on our stay. I have since reviewed all email communications and the check-in website, but could not find any guidance on DIY check-in or how the hot water cylinder operates.
With clearer instructions and better out-of-hours support, this could be a very good place to stay. Unfortunately, for us, the confusion and lack of hot water overshadowed what could otherwise have been an enjoyable family break.